Troubleshooting Sync Issues

Use this page to diagnose and fix common sync failures.

No linked repos found

Run:

workrail link

Then retry:

workrail sync

Authentication expired

Re-authenticate:

workrail auth login

No new entries after sync

• Confirm the repository has commits in the selected range.
• Check the Impact Snapshot page. Accepted activity can still be processing; the page refreshes automatically.
• For an intentional recent Pro backfill, run:

workrail sync --since 7d

Do not rerun sync repeatedly while the page says evidence is processing.

Sparse or old Git history

Free setup considers up to six months of selected repository history. If there is no useful activity in that period, open Entries and add one real accomplishment manually. Manual evidence is eligible for the snapshot.

Repo linked to wrong project

Reset mapping:

workrail unlink
workrail link

Autosync looks stale

Check service state:

workrail autosync status --verbose

If needed, restart autosync:

workrail autosync disable
workrail autosync enable

Snapshot generation failed

Open Impact Snapshot and retry. A generation failure does not modify or delete the original entries. If the snapshot says there is insufficient evidence, add one entry or sync a repository with activity in the snapshot period.

Still stuck?

Email: [email protected]